Who We Are
Our website address is: https://sydney-home-energy.myshopify.com. We are committed to protecting your personal information and your right to privacy.

Shipping Policy

Please Note: Shipping is NOT free and will be quoted separately.
For shipping quotes, please contact us at 0412 519 991  or 0247 214 405 before completing your purchase. We will provide accurate costs based on your location and order size.

If you have any questions about this Privacy Policy or your data, feel free to contact us through our website or call 0412 519 991 or 0247 214 405.

What Personal Data We Collect and Why We Collect It

Comments

When visitors leave comments on the site, we collect the information shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized hash generated from your email address may be provided to the Gravatar service to check if you are using it. The Gravatar privacy policy is available at: https://automattic.com/privacy/. Once your comment is approved, your profile picture is visible to the public alongside your comment.

Media

If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS). Visitors to the site may download and extract location data from images posted on the website.

Contact Forms

Information submitted through our contact forms is stored for customer service purposes but is not used for marketing purposes unless explicitly agreed.

Cookies

If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience. These cookies last for one year.

If you visit our login page, a temporary cookie is set to determine if your browser accepts cookies. This contains no personal data and is deleted when you close your browser.

When you log in, we set cookies to save your login information and display preferences. Login cookies last for 2 days; display preference cookies last for 1 year. Selecting “Remember Me” will keep you logged in for 2 weeks. Logging out removes login cookies.

If you edit or publish a post, an additional cookie is saved in your browser. This cookie contains no personal data and simply indicates the post ID. It expires after 1 day.

Embedded Content from Other Sites

Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content behaves just as if the visitor had visited the source website. These websites may collect data about you, use cookies, and monitor your interaction, especially if you're logged into those websites.

Analytics

We may use third-party services to monitor and analyze the use of our website.

Who We Share Your Data With

We do not share your personal data with third parties, except when necessary to comply with legal obligations or for essential website operations.

How Long We Retain Your Data

If you leave a comment, it and its metadata are retained indefinitely to allow automatic approval of follow-ups.

For users who register on the site (if applicable), we store the personal information they provide in their user profile. All users can view, edit, or delete their personal information anytime (except their username). Website administrators can also edit that information.

What Rights You Have Over Your Data

If you have an account on our site or have left comments, you can request an exported file of the personal data we hold, including any data you’ve provided. You can also request the erasure of any personal data we hold. This does not include data we are required to keep for legal, administrative, or security purposes.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

How We Protect Your Data

We implement security measures to protect your personal information, including encrypted communications and secure server hosting.

Data Breach Procedures

In the event of a data breach, we will notify affected users within 72 hours and take all necessary steps to mitigate risks.

Third-Party Data

We may receive data from trusted third parties to support payment processing, analytics, or customer communication.

Automated Decision-Making

We do not perform automated profiling or decision-making with user data beyond fraud detection and spam prevention.

Industry Regulatory Requirements

We comply with all applicable Australian privacy laws and eCommerce standards.